Terms

Last updated: 27 October 2026

These Terms of Service ("Terms") apply to your use of the website and online store at https://sordin.com (the "Site") and to purchases made through the Site (together, the "Services"). The Site is operated by Sordin Värnamo AB ("Sordin", "we", "us", "our"). By placing an order you accept these Terms. The version in force when you place your order applies to that order.

1. Company information

Sordin Värnamo AB
Org.nr: 556553-7593
VAT number: SE556553759301
Address: Bredastensvägen 8, 331 44 Värnamo, Sweden
Email: info@sordin.com
Support form: https://sordin.com/pages/support

2. Who can buy

The online store is intended for consumers and businesses in the countries listed in our Shipping Policy. You must have reached the age of majority in your country to place an order.

3. How the contract is concluded

1. Add products to your cart and go to checkout.
2. Enter your contact, delivery and payment details. You can check and correct all details before you place the order.
3. By clicking the order button you place a binding order.
4. We send an order confirmation to the email address you provided. It confirms that we have received your order and sets out its content.
5. When your order ships, we send a shipping confirmation.

The contract is concluded when we accept your order by shipping the products and sending the shipping confirmation. We may decline an order, for example if the product is unavailable, if there is an obvious pricing or product error, or if we reasonably suspect fraud; any payment is then refunded in full. The contract can be concluded in the languages offered on the Site. We do not keep an individual copy of the contract text accessible for you; please save your order confirmation and these Terms.

You do not need an account to shop. If you sign in to view your orders, you do so with a one-time code sent to your email address.

4. Products and information

We aim to show accurate product descriptions, images, specifications, compatibility information and prices. Images are illustrative, and colours may vary by screen. If we discover an error affecting your order, we will contact you, and you can choose to continue or cancel the order for a full refund.

5. Intended use and safety

Our products include hearing protection and communication equipment. Choose the product that suits your needs and use it according to the user manual, warnings and applicable safety standards. Incorrect use, modifications or use outside the intended purpose may reduce protection or performance.

6. Prices, taxes and duties

The price you pay is the price shown at checkout when you place your order, including shipping. Prices in the EU and the United Kingdom include VAT. In the United States, sales tax is calculated at checkout where applicable. See our Shipping Policy for duties.

7. Payment

We accept the payment methods shown at checkout, including Shopify Payments and Shop Pay. If a payment is declined or reversed, we may cancel the order or hold delivery until payment is received.

8. Delivery and risk

Shipping options, costs and delivery times are shown at checkout and in our Shipping Policy. Unless otherwise agreed, we deliver no later than 30 days after the order is confirmed. Ownership passes to you when you have paid in full.

For consumers, the risk of loss or damage passes to you when you, or a person you have nominated, take physical possession of the goods. If you choose your own carrier that we did not offer, the risk passes when the goods are handed over to that carrier. For business customers, the risk passes when the goods are handed over to the carrier, unless otherwise agreed.

9. Right of withdrawal, returns and refunds

Consumers in the EU/EEA and the UK have a statutory right to withdraw from a purchase within 14 days of receiving the goods. We also offer 30-day returns. The full conditions, the model withdrawal form and how refunds work are set out in our Returns & Refunds Policy, which forms part of these Terms.

10. Faulty products, legal guarantee and warranty

If a product is faulty, you have the rights given by the consumer law of your country, which are not limited by these Terms. In the EU/EEA these include repair or replacement free of charge and, where that is not possible, a price reduction or a refund (Directive (EU) 2019/771), for at least 2 years from delivery (3 years to make a complaint in Sweden). In the UK, your rights under the Consumer Rights Act 2015 apply. More information is given in our Returns & Refunds Policy.

In addition, many products come with a Sordin warranty, described in our Warranty Policy. The warranty is in addition to, and does not affect, your statutory rights.

11. Promotions and discount codes

Discount codes and promotions may be time-limited, limited to certain products or countries, and cannot be combined unless stated. We may cancel the use of a code if we reasonably suspect misuse.

12. Product reviews

If you submit a review or other content, it must be honest and lawful and must not infringe the rights of others. We publish reviews through Judge.me and may moderate or remove content that breaks these rules. Reviews are not edited to change their meaning. You give us a non-exclusive, royalty-free right to display your review on our Site and in our marketing. You can ask us to remove your review at any time.

13. Intellectual property

All content on the Site, including trademarks, logos, images, texts and design, belongs to or is licensed to Sordin. You may not copy or use it without our written permission, except as permitted by law.

14. Use of the Site

You may not use the Services for unlawful purposes, try to interfere with the security or operation of the Site, scrape or reverse engineer the Site, provide false information or commit fraud.

15. Privacy

We process personal information as described in our Privacy Policy and Cookie Policy.

16. Liability

We are liable for our products and Services in accordance with applicable law. For business customers, and to the extent permitted by law, we are not liable for indirect or consequential losses such as loss of profit or data, and our total liability is limited to the price paid for the products concerned.

Nothing in these Terms limits or excludes liability that cannot be limited under applicable law, including your statutory consumer rights, liability for death or personal injury caused by negligence, product liability, or liability for fraud or gross negligence.

17. Force majeure

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, such as natural disasters, strikes, war, government action, carrier disruptions or major IT outages. If such an event lasts for more than 30 days, either party may cancel affected orders, and any payment for undelivered goods will be refunded.

18. Changes to these Terms

We may update these Terms. Changes apply to orders placed after the updated Terms have been published on the Site.

19. Governing law and disputes

These Terms are governed by Swedish law. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you may bring a claim in the courts of that country.

If you have a complaint, please contact us first via the support form so we can try to resolve it.

Consumers can also turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, www.arn.se, which also handles complaints from consumers living in other EU/EEA countries. Consumers in other EU/EEA countries can get free help with cross-border complaints from the European Consumer Centre in their country (ECC-Net). Consumers in the UK may bring proceedings in the courts of England and Wales, Scotland or Northern Ireland, depending on where they live, and can find information about alternative dispute resolution from Citizens Advice.

20. Other

If a provision of these Terms is found invalid, the remaining provisions remain in force. These Terms, together with our Returns & Refunds Policy, Shipping Policy, Warranty Policy, Privacy Policy and Cookie Policy, form the entire agreement between you and Sordin regarding your purchase.