Warranty Policy

Last updated: October 2025

At Sordin, we design products built to last. Every product is tested to meet our quality standards, and we stand behind what we make. This Warranty Policy explains how our warranty works and how to submit a claim.

This policy applies in addition to, and does not limit, any mandatory consumer rights you may have under applicable law.

1. How to make a warranty claim
   
   All warranty requests are handled through our Support page: https://shop.sordin.com/pages/support
   

Choose the subject “Warranty” (or “Warranty claim”). Please include:

• Order number (or proof of purchase if the order was not placed on shop.sordin.com)

• Product model and, if available, serial number

• A clear description of the issue and when it started

• Photos and/or video showing the defect and the overall condition of the product

Do not send your product before you receive confirmation and shipping instructions from our team.

1. What the warranty covers
   
   Our warranty covers material, design, and manufacturing defects that occur under normal and intended use during the applicable warranty period.
   
2. What the warranty does not cover
   
   The warranty does not cover issues caused by:
   
   • Normal wear and tear (including cosmetic wear)
   
   • Misuse, accidents, drops/impact damage, exposure to abnormal conditions, or negligence
   
   • Improper installation, improper maintenance, or use outside intended purpose
   
   • Unauthorized repairs, modifications, or opening/altering the product by a non-authorized service provider
   
   • Damage caused by liquids, chemicals, fire, or extreme heat/cold unless explicitly stated as supported in product specifications
   
   • Consumable parts or accessories that naturally degrade over time, unless the issue is due to a manufacturing defect
   
3. Warranty period
   
   Warranty periods are measured from the date of purchase (as shown on your order confirmation or proof of purchase).
   

Standard warranty: 1 year

Extended warranty:

• Supreme Pro-X – 5 years

• Supreme Pro – 2 years

• Supreme X2 – 2 years

• Supreme T2 – 1 year

Warranty periods may also be listed on product pages and/or packaging.

1. Assessment and resolution
   
   All claims are reviewed based on the information you submit and, where needed, an inspection by our technicians.
   

If your claim is approved, we will, at our discretion and where permitted by law:

• repair the product, or

• replace the product (with the same or a comparable product), or

• refund the purchase price (or a portion of it), depending on the issue and availability.

Note: We do not perform repairs for products that are outside the applicable warranty period.

1. Costs and transport
   
   Unless otherwise stated in writing by Sordin, the customer is responsible for transport and handling costs related to warranty claims.
   
2. Proof of purchase and eligibility
   
   A valid proof of purchase is required for all warranty claims. The warranty applies to the original purchaser and/or to products purchased from Sordin or an authorized retailer, unless mandatory law provides otherwise.
   
3. Contact
   
   Submit warranty requests via Support: https://shop.sordin.com/pages/support