Privacy Policy

Last updated: March 2026

This Privacy Policy explains how Sordin Värnamo AB ("Sordin", "we", "us", "our") collects, uses, discloses, and protects personal information when you visit, browse, or make a purchase from our website (the "Site"), use our checkout, submit a product review, or otherwise communicate with us (collectively, the "Services").

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell products to you.

We do not offer customer accounts as part of the Services.

1. Who is responsible for your personal information?

Data Controller / Business: Sordin Värnamo AB Org.nr: 556553-7593 Address: Bredastensvägen 8, 331 44 Värnamo, Sweden Contact (support form): https://sordin.com/pages/support

2. Personal information we collect

We collect personal information from you, automatically from your device, and from third parties that help us provide the Services (for example Shopify, payment processors, shipping carriers, and analytics/advertising partners).

2.1 Information you provide to us When you place an order, contact us via our support form, or submit a product review, you may provide: Identifiers and contact details: name, email address Order and fulfillment details: shipping address, billing address, products purchased, order number, returns/exchanges, warranty/support information Customer communications: the content of messages you send to us through the support form or via email responses related to your request

2.2 Product reviews (Judge.me) If you submit a product review, we may collect and display: Name/alias, rating, review text, and any content you include (for example images if enabled) We may also check whether a review is connected to a purchase to prevent fraud or spam.

2.3 Information collected automatically (cookies and similar technologies) When you browse the Site, we may automatically collect: Device and usage data: IP address, browser and device type, device identifiers, time zone, language, pages viewed, clicks, referring/exit pages, and approximate location (derived from IP) Cookie and identifier data used for essential site features (cart, checkout, security), analytics, and advertising preferences, depending on your choices

3. How we use personal information

We use personal information to: Provide and operate the Services (site functionality, checkout, customer support) Process and fulfill orders (payment processing, shipping, returns, refunds) Provide customer support and handle warranty, returns, and other requests Publish and moderate product reviews (fraud/spam prevention, quality control) Run analytics and improve the Services (performance, troubleshooting, measurement) Run advertising and marketing (for example, measuring ad performance, showing more relevant ads, limiting repeated ads) Prevent fraud and enhance security Comply with legal obligations (tax, accounting, consumer law) Protect our rights and enforce our terms

We do not conduct SMS marketing.

4. Legal bases (EEA/UK — GDPR / UK GDPR)

If you are located in the EEA or the UK, we process personal information under the following legal bases: Contract: to fulfill purchases and provide order-related support Legal obligation: to meet tax, accounting, and consumer law requirements Legitimate interests: to secure and improve the Services, prevent fraud, administer the business, and moderate reviews, balanced against your rights Consent: where required, typically for non-essential cookies and certain advertising technologies; you can withdraw consent at any time

5. Payments (Shopify Payments and Shop Pay)

Payments are processed through Shopify Payments and the payment methods presented at checkout, including Shop Pay (where selected). Payment providers process personal information to complete transactions, prevent fraud, and handle chargebacks and refunds. We do not store full payment card details; those are handled by payment providers.

6. Cookies, analytics, advertising, and your choices

We use cookies and similar technologies for essential site functionality, analytics, and advertising. We use a cookie consent and preference tool (Avada cookie banner). You can manage your cookie choices at any time using the cookie consent symbol shown in the corner of the Site, which opens your privacy/cookie preferences. If you reject certain cookies or opt out of certain categories, some features may be limited, and some analytics/advertising measurement may be reduced. Global Privacy Control (GPC): Where required by applicable law, we will treat recognized opt-out preference signals (such as GPC) as an opt-out request for applicable processing.

7. How we share personal information

We share personal information only as necessary to provide the Services, comply with law, or protect our business. This can include sharing with: Shopify (platform hosting, checkout, store operations) Payment processors (including Shopify Payments and Shop Pay) Shipping and logistics providers (to deliver orders and handle returns) Product review provider (Judge.me) to collect, display, and moderate product reviews Analytics and advertising partners (to measure performance, improve marketing, and deliver/limit advertising, depending on your choices) Security and fraud-prevention providers Authorities or other parties where required by law or to protect rights, safety, and security

We do not sell personal information for money. However, some US privacy laws define "sale" broadly and separately regulate "sharing" for cross-context behavioral advertising. Where applicable, you can opt out as described in the US State Privacy Notice below.

8. International transfers

Shopify and some service providers may process personal information outside your country/region, including in the United States. Where required, we rely on appropriate safeguards for cross-border transfers (such as contractual safeguards).

9. Data retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing support, complying with legal retention requirements (such as accounting and tax rules), preventing fraud, resolving disputes, and enforcing agreements.

10. Security

We use reasonable technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your rights (EEA/UK)

To exercise your rights, submit a request via our support form: https://sordin.com/pages/support

If you are in Sweden, you may lodge a complaint with Integritetsskyddsmyndigheten (IMY). If you are in the United Kingdom, you may lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk. If you are in another EU/EEA member state, you may lodge a complaint with your local data protection authority. A list of EU/EEA data protection authorities is available at https://edpb.europa.eu/about-edpb/about-edpb/members_en.

12. US State Privacy Notice (including California)

This section applies to residents of US states with comprehensive privacy laws (for example California and other states with similar laws).

A) Categories of personal information we collect Depending on how you use the Services, we may collect: Identifiers (name, email address, IP address) Commercial information (products purchased, order history) Internet or network activity (browsing interactions with our Site) Approximate location (derived from IP) Customer service information (communications with us) User-generated content (product reviews you submit)

B) Purposes We collect and use personal information for order fulfillment, customer support, payment processing, security and fraud prevention, analytics and improvement, advertising/marketing (depending on your choices), and legal compliance, as described in this Privacy Policy.

C) Disclosures We may disclose personal information to Shopify, payment processors, carriers/logistics providers, Judge.me, analytics and advertising partners, security providers, and legal/compliance recipients, as described above.

D) Opt-out of "sale", "sharing", and "targeted advertising" Some US laws define "sale" broadly and regulate "sharing" for cross-context behavioral advertising and "targeted advertising." You can opt out (where applicable) by: Using the cookie consent symbol in the corner of the Site to open privacy/cookie preferences and reject relevant categories (for example advertising cookies), and/or Submitting a request via our support form and stating "US Privacy Opt-Out": https://sordin.com/pages/support Using a recognized universal opt-out signal such as Global Privacy Control (GPC), where applicable

E) Additional US rights (depending on your state) Depending on your state, you may have the right to: Access/confirm processing and obtain a copy of your personal information Correct inaccuracies Delete personal information (subject to legal exceptions) Opt out of targeted advertising and certain "sale/sharing" as defined by applicable law Not be discriminated against for exercising your rights

F) How to submit a request Submit requests via our support form: https://sordin.com/pages/support Please include your name, the email used for your purchase (if any), your order number (if available), and your request (Access, Deletion, Correction, Opt-out). We will take steps to verify your request using information related to your interactions with us (such as order details). Where required, you may also appeal a denial by submitting a new request and stating "Privacy Appeal."

13. Children's privacy

The Services are not intended for children, and we do not knowingly collect personal information from children.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date indicates when it was last revised.

15. Contact

Sordin Värnamo AB Bredastensvägen 8, 331 44 Värnamo, Sweden Support contact form: https://sordin.com/pages/support