Returns & Refunds

Last updated: 27 October 2026

This policy explains how returns, withdrawals (cancellations) and refunds work for purchases made in our online store at sordin.com. It applies in addition to, and does not limit, any mandatory consumer rights you have under the law of your country.

Seller: Sordin Värnamo AB, Bredastensvägen 8, 331 44 Värnamo, Sweden. Email: info@sordin.com. Support form: https://sordin.com/pages/support

1. Overview

  • 30-day returns: you can return eligible products within 30 days of delivery (section 2).
  • Statutory right of withdrawal: consumers in the EU/EEA and the UK can withdraw from a purchase within 14 days without giving any reason (section 3).
  • Free returns: returns are free in all EU countries we ship to and in the United Kingdom, and in the United States for orders of $50 or more (section 5).
  • Faulty products: are covered by your statutory rights (section 8) and by our Warranty Policy.

2. Our 30-day return policy

In addition to your statutory rights, you can return products within 30 days from the date of delivery. To be eligible under this voluntary policy, the product must be unused, complete (including accessories) and returned in its original packaging.

If a returned product does not meet these conditions, we may decline the refund under this policy and offer to send the product back to you at your cost. This does not affect your statutory right of withdrawal described in section 3, which has different conditions.

3. Right of withdrawal (consumers in the EU/EEA and the UK)

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you order several goods in one order and they are delivered separately, the period expires 14 days after you, or a third party indicated by you, acquire physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Sordin Värnamo AB, Bredastensvägen 8, 331 44 Värnamo, Sweden, email info@sordin.com) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post, an email, or a message via our Support form). You may use the model withdrawal form in section 10, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will provide a prepaid return label and bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

4. How to return a product

  1. Go to our Support page and select "Returns" in the contact form (or email info@sordin.com).
  2. Include your order number and the products you want to return. A reason is optional for withdrawals under section 3.
  3. We will send you return instructions and, where free returns apply, a prepaid return label.
  4. Pack the product securely, preferably in its original packaging, and send it back.

To use our prepaid return label, please wait for our return instructions before you ship. If you are exercising your statutory right of withdrawal, the deadlines in section 3 apply regardless.

5. Return shipping costs

  • All EU countries we ship to: free returns.
  • United Kingdom: free returns.
  • United States: free returns on orders of $50 or more. For orders under $50, return shipping costs may apply; Support will confirm the cost before you ship.

Returns of faulty or incorrect products are always free of charge (see section 8).

6. Refunds

We inspect returns on arrival, normally within 48 hours. Refunds are made to the original payment method.

  • Statutory withdrawals (section 3): refunded within the deadlines stated in section 3, including the original standard delivery cost.
  • Returns under our 30-day policy (section 2): refunded within 7–10 business days after approval. Original delivery costs are not refunded unless the product was faulty or incorrect.

7. Exchanges

We do not offer direct exchanges. To exchange a product, place a new order and return the original product under this policy.

8. Faulty products and your statutory rights

If a product is faulty, not as described or not fit for purpose, you are entitled to remedies free of charge under the law of your country. These rights are not affected by this policy or by our Warranty Policy. We cover the cost of returning faulty or incorrect products.

Consumers in the EU/EEA (Directive (EU) 2019/771 and national law): you are entitled to have goods that do not conform to the contract repaired or replaced free of charge. If that is not possible, not done within a reasonable time or would cause significant inconvenience, you may be entitled to a price reduction or to terminate the contract and get a refund. The legal guarantee lasts at least 2 years from delivery. Any lack of conformity that becomes apparent within 1 year of delivery is presumed to have existed at delivery; several countries apply longer periods.

  • Sweden: you can make a complaint (reklamation) for up to 3 years from delivery. Defects that appear within 2 years of delivery are presumed to have existed at delivery.
  • France: you have 2 years from delivery to invoke the legal guarantee of conformity (articles L.217-3 et seq. of the French Consumer Code). For new goods, defects that appear within those 2 years are presumed to have existed at delivery. Repair or replacement must be carried out within 30 days, free of charge and without major inconvenience; a repaired product receives a 6-month extension of the legal guarantee. You also benefit from the legal guarantee against hidden defects (articles 1641–1649 of the French Civil Code) for 2 years from discovery of the defect.

Consumers in the UK (Consumer Rights Act 2015): goods must be of satisfactory quality, fit for purpose and as described. Within 30 days of delivery you can reject faulty goods for a full refund. Within 6 months you are entitled to a repair or replacement, and to a refund if that fails. After 6 months you may need to show that the fault was present at delivery.

To report a fault, contact us via the Support page with your order number, a description and photos of the problem.

9. Purchases from retailers

This policy applies only to purchases made at sordin.com. For products bought from a retailer or distributor, please contact the place of purchase.

10. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Sordin Värnamo AB, Bredastensvägen 8, 331 44 Värnamo, Sweden, email info@sordin.com

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: ______________________
— Order number: ______________________
— Ordered on (*) / received on (*): ______________________
— Name of consumer(s): ______________________
— Address of consumer(s): ______________________
— Signature of consumer(s) (only if this form is notified on paper): ______________________
— Date: ______________________

(*) Delete as appropriate.