We have noticed that the sticker in rare cases broke during transport, causing unnecessary frustration and concern and giving our customers the impression that the product have been opened or tampered with. This being counterproductive in our efforts to ensure you as customer get a new product at all times. 

Hence, we have paused the use "Sealing Sticker" on our products we ship directly online and sell on Amazon. However, we may still have inventory featuring the sticker, you may receive a product either with or without it. Both are completely genuine and meet the same quality standards. A missing or broken sticker does not affect your product's authenticity, safety, or quality. We accept returns even if the seal is broken as long as all items are in the box. 

As soon as your order has been dispatched from our warehouse, you’ll receive a shipping confirmation by email containing your tracking number and a direct link to follow your parcel.

Please note that tracking may take up to 24 hours to activate after dispatch.

If you can’t find the email or your tracking isn’t updating, please contact our customer support team.

All European orders are shipped from our central warehouse in the Netherlands.

• Standard delivery: 2–5 business days
  
• Remote areas: 5–7 business days

You’ll receive delivery updates by email or SMS. Carriers vary by destination and may include UPS, PostNord, or local partners.

You can return unused products within 30 days of delivery. Items must be returned in their original packaging and condition.