Shipping policy
Last updated: 27 October 2026
Shipping options, delivery estimates and prices are always shown at checkout before you pay. This policy summarises how we ship orders placed at sordin.com.
1. Where we ship
We currently ship online orders to:
- EU: Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Malta, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden
- United Kingdom
- United States
For other countries, please buy through one of our retailers or distributors.
2. Where orders ship from
- EU: our EU warehouse in the Netherlands
- United Kingdom: our UK warehouse
- United States: our US warehouse
In some cases, for example due to stock availability, we may ship from another location. This does not change the price you paid for shipping.
3. Processing times
Orders placed on business days before 14:00 (local time at the shipping warehouse) are usually dispatched the same day. Orders placed after 14:00, at weekends, on public holidays or during peak periods are dispatched on the next business day.
4. Delivery times (estimates)
- EU: 3–5 business days (standard); in Sweden also 2–3 business days (express). Remote areas may take longer.
- United Kingdom: 1–2 business days
- United States: 2–5 business days
Delivery times are estimates and may vary with location, carrier, weather and peak periods. Unless otherwise agreed at checkout, we will deliver your order no later than 30 days after the order is confirmed. If we fail to do so, you may cancel the order and receive a full refund.
5. Shipping methods and rates
The final shipping options, carrier and price are confirmed at checkout.
EU – Sweden (SEK)
| Service | Price | Order value |
|---|---|---|
| Standard shipping (UPS) | 89 SEK | 0–499 SEK |
| Free shipping (UPS) | Free | 500 SEK or more |
| Express shipping (UPS) | 199 SEK | All orders |
EU – Poland (PLN)
| Service | Price | Order value |
|---|---|---|
| Standard delivery (UPS) | 59 zł | 0–218.99 zł |
| Free standard delivery (UPS) | Free | 219 zł or more |
EU – Denmark (DKK)
Standard shipping (UPS), free standard shipping above a minimum order value, and express shipping (UPS). Prices and the free-shipping threshold are shown in DKK at checkout.
EU – all other countries (EUR)
| Service | Price | Order value |
|---|---|---|
| Standard delivery (UPS) | €15 | €0–€49.99 |
| Standard delivery – small box (UPS) | €12 | Orders weighing 0.1 kg or less |
| Free standard delivery (UPS) | Free | €50 or more |
United Kingdom
| Service | Price | Order value |
|---|---|---|
| Standard shipping (Royal Mail) | £3.75 | £0–£49.99 |
| Free shipping (Royal Mail) | Free | £50 or more |
United States
| Service | Price | Order value |
|---|---|---|
| Standard shipping (FedEx) | $10 | $0–$49.99 |
| Free shipping (FedEx) | Free | $50 or more |
Free shipping applies to the standard service.
6. Taxes and duties
- EU: prices include VAT (shown in SEK in Sweden, DKK in Denmark and EUR in the other EU countries). Orders ship from within the EU, so no import duties apply.
- United Kingdom: prices include VAT. Orders ship from our UK warehouse, so no import duties apply.
- United States: sales tax is calculated at checkout where applicable. Orders ship from our US warehouse, so no import duties normally apply.
If a carrier or authority asks you for an unexpected fee at delivery, please contact Support before paying and we will help you.
7. Tracking
All orders are shipped with tracking. You will receive a tracking link by email when your order ships. Orders shipped in several parcels may have several tracking links.
8. Shipping delays
If we cannot ship within the expected time, we will contact you and let you choose between a new delivery date and cancelling the unshipped items for a refund.
9. Lost, damaged or missing parcels
We bear the risk for the goods until they are delivered to you. If a parcel is delayed, lost or arrives damaged, contact us via the Support page with your order number and, for damage, photos of the outer packaging, the inner packaging and the product.
Please report visible transport damage as soon as possible, ideally within 48 hours of delivery, so that we can file a claim with the carrier. If tracking shows "Delivered" but you cannot find the parcel, check around the delivery location and with neighbours, then contact Support as soon as possible so that we can investigate. These recommendations do not limit your statutory rights.
10. Address changes
Orders are processed quickly, so we cannot guarantee address changes after an order has been placed. Please contact Support as soon as possible if you notice an error. Please check your address at checkout; we are not responsible for delays or loss caused by an incorrect or incomplete address entered at checkout.
11. Freight forwarders
We may decline orders to freight forwarding addresses. Once an order has been delivered to a freight forwarder that you have chosen, the risk passes to you.
12. Returns
See our Returns & Refunds Policy.