FAQ

Here you'll find our most frequently asked questions. If you can't find the answer you're looking for, please contact us.
Category:
General
How do I buy my Sordin product?

We don't sell our products directly to end customers, here you'll find contact information to our distributors!

Category:
General
What are SNR and NRR values, and what is the difference between them?

Both are measures of how well a hearing protector reduces sound. In the US, NRR (Noise Reduction Rating) is used for ANSI certification. In Europe, SNR (Single Number Rating) is used for CE certification. There is no exact conversion rate, but SNR values are typically about 3–5 dB higher.

Category:
All products
How do I replace the inserts and sealing rings?

Replacement inserts and sealing rings are available as hygiene kits. If you use your hearing protector daily, we recommend that these parts be replaced at least twice a year.

Easy replacement as shown below.

Note: The illustration shows a Sordin Supreme model, however the principle is the same for all Sordin product families.

Category:
All products
Where do I find the serial number on my product?

You find the serial number under the inserts:

Sordin Supreme

Sordin Share/Sharp

Sordin left/RIGHT

Category:
Sordin Supreme X2
When will Sordin Supreme X2 Bluetooth be available in stores?

The product is expected to be available in stores starting in Q1 2025.

Our previous announcement mentioned Fall 2024, but this has been rescheduled to Q1 2025 due to our pursuit of perfection. We're subjecting X2 Bluetooth to more rigorous testing than ever before, while refining the product's design-for-production approach.

Category:
Sordin Supreme T2
When will Sordin Supreme T2 be available for delivery?

The first deliveries of T2 are planned for Q1 2025.

Originally, we announced availability for Fall 2024, but this has been rescheduled to Q1 2025 due to our pursuit of perfection. We're subjecting T2 to more intense testing than ever before, while refining its design-for-production approach.

Category:
Sordin Supreme
Why is my Sordin Supreme Pro-X not starting up?

The most common cause is a battery problem. Check the following:

  1. Make sure both batteries are properly in place.
  2. Make sure the battery cap is tightly sealed.
  3. Make sure the batteries are sufficiently charged.
  4. Still won't start? Contact us or check out our warranty page.
Category:
Sordin Supreme
Can I upgrade my Sordin Supreme Pro-X to an SFA model?

No, you can't. Tampering with your hearing protector means it will lose its CE approval.

Read more about our SFA models!

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